This Privacy Policy describes how Express Gamez collects, uses, and shares your personal information when you use our website, services, and purchase our products. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We collect several types of information from and about users of our website, including:

  • Information you provide directly: This includes information you provide when you create an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions. The specific information may include your name, email address, postal address, phone number, date of birth, payment information, and any other information you choose to provide.
  • Information we collect automatically: When you visit our website, we automatically collect certain information about your device and browsing activities. This information may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies, web beacons, and other tracking technologies to collect this information.
  • Information from third parties: We may receive information about you from third-party sources, such as social media platforms (when you interact with our social media pages) and payment processors.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and improve our services: This includes processing your orders, fulfilling your requests, personalizing your experience, and providing customer support.
  • To communicate with you: We may send you transactional emails (e.g., order confirmations, shipping updates), promotional emails (e.g., newsletters, special offers), and respond to your inquiries.
  • To process payments: We use your payment information to process transactions and prevent fraud.
  • To analyze and understand our audience: We analyze website usage and trends to improve our website, products, and services.
  • To protect our rights and interests: We may use your information to detect, prevent, and respond to fraud, security incidents, and other illegal activities, and to enforce our terms of service.
  • To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service providers: We share information with third-party service providers who help us with various aspects of our business, such as payment processing, shipping, marketing, and website analytics. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Business partners: We may share information with business partners with whom we offer co-branded products or services, or participate in joint marketing activities.
  • Legal authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal entities when required by law or to protect our rights and interests.
  • Affiliates and subsidiaries: We may share your information with our affiliates and subsidiaries for internal business purposes.
  • With your consent: We may share your information with third parties with your explicit consent.
  • Business transfers: In the event of a merger, acquisition, or other corporate restructuring, your information may be transferred to the new entity.

We do not sell your personal information to third parties for their direct marketing purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. This helps us to:

  • Improve your browsing experience: For example, by remembering your preferences and keeping you logged in.
  • Personalize content and advertisements: To show you more relevant products and offers.
  • Analyze website traffic: To understand how visitors use our website and improve its performance.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that doing so may affect your ability to use certain features of our website.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, under certain circumstances.
  • Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction: You can request that we restrict the processing of your information, under certain circumstances.
  • Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

To exercise your rights, please contact us using the information provided below. We will respond to your request within 24 to 48 hours required by applicable law.

Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email. Even if you opt out of marketing emails, we will still send you transactional emails, such as order confirmations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive information during transmission.
  • Implementing access controls to restrict who can access your information.
  • Regularly reviewing our security practices.
  • Training our staff on data security best practices.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine the retention periods include:

  • The length of time we have an ongoing relationship with you;
  • Whether there is a legal obligation to which we are subject; or
  • Whether retention is advisable in light of our legal position (such as in regard to the enforcement of our agreements).

Children’s Privacy

Our website and services are not intended for children under the age of [Age – e.g., 13 or 16 depending on regulations]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, including:

  • Using Standard Contractual Clauses approved by the European Commission.
  • Relying on the recipient’s Privacy Shield certification (if applicable).
  • Obtaining your explicit consent for the transfer.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will post the updated policy on our website and indicate the date of the last revision. If we make significant changes, we may also notify you by email or other means, as required by law. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: support@expressgamez.com